Terms and conditions of sale

Article 1 — Purpose

These terms govern sales made on despierresalacheville.com between Franck Bodo, sole trader (SIREN 791 131 386) (the "seller", contact details in the legal notice) and any person placing an order (the "customer"). The French version prevails.

Article 2 — Prices

Prices are in euros, all taxes included, excluding delivery costs, which are shown before the order is confirmed. The applicable price is the one displayed on the day of the order.

Article 3 — Orders

The order is concluded when the customer confirms it after checking its content and total price; this confirmation implies acceptance of these terms. A confirmation email summarising the order is sent to the customer.

Article 4 — Payment

Accepted payment methods: [to be completed]. Payment is due when the order is placed. No bank details are stored on the website.

Article 5 — Delivery

Delivery areas, methods, times and costs: [to be completed]. Products are delivered to the address given by the customer.

Article 6 — Right of withdrawal

The customer has 14 days from receipt of the order to withdraw, without giving any reason. The customer informs the seller by an unambiguous statement (email or letter) and returns the products within the following 14 days. Return costs: [to be completed]. The seller refunds all sums paid, including initial delivery costs, within 14 days of the withdrawal, and may wait until the products are received or proof of shipment is provided.

Article 7 — Warranties

Products are covered by the legal guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).

Article 8 — Consumer mediation

In accordance with article L.612-1 of the French Consumer Code, the customer may refer a dispute free of charge to the following consumer mediator, after an unresolved written complaint to the seller: [to be completed].

Article 9 — Applicable law

These terms are governed by French law. Any dispute is first to be settled amicably.